Status of order / Tracking
Your order typically goes into production within a few hours of you approving it. If it’s in the evening or the weekend it can take a bit longer. You’ll receive an automated message as soon as it is headed into production. The next message you’ll receive will be the shipping notification.
Notifications you’ll receive:
Order confirmation (email)
Proof / Approval (email)
Headed to production (email)
Order shipped (email)
Order delivered (email & text message)
Product review request (email)
If you haven’t received an automated message from us with your tracking information then your order is most likely still in production. The automated tracking email can sometimes be delayed up to 24 hours. Please check your spam folder just in case.
If you did receive a tracking number you can track your order
On occasion, the automated system gets backed up, this usually happens during the holidays. Because of this, it is possible that your order is on its way before the tracking information is sent. Tracking information can also take up to 24 hours before it shows the progress. If this happens, you may click your tracking link and it shows as not found. This simply means the system has not updated yet.
Tracking information is not always available for international orders.