App Support
The Soundwave Art™ app works only with compatible artwork that has been connected to the app. It is separate from the tap-to-play NFC feature included with newer playable necklaces and solid wood artwork.
Please follow these steps:
Step 1: Confirm that the app feature was added to your order
When ordering compatible artwork, you are given the option to add the Soundwave Art™ app feature. If this option was not selected, the app will not recognize or play your artwork.
If you purchased compatible Soundwave Art in the past, you can add the feature here:
Step 2: Confirm that your artwork is compatible
The app works only with the following products:
- Prints
- Canvas
- Aluminum prints
- Framed prints
- Framed canvas
- Layered wood Soundwave Art
Compatible products include the option to add the app feature when ordering.
Playable necklaces and current solid wood artwork (walnut, maple, and basswood) use NFC technology instead. These products play with a phone tap and do not use the Soundwave Art app. Rings and other products not listed above are not app-compatible.
Step 3: Clear the app history and scan again
Open the app settings and clear the history. Then:
- Hold your phone so the on-screen guides surround the four corners of the artwork.
- Slowly move the phone closer until the guides move toward the center of the Soundwave pattern.
- Pause for a second, and then slowly move the phone back.
The first successful scan may take a little longer. Once the app recognizes the artwork, future scans should be faster.
Step 4: Reinstall the app
If the artwork is still not recognized, uninstall the Soundwave Art™ app and reinstall it. This can resolve stored-data or caching issues.
Step 5: Contact me for assistance
The Soundwave Art™ app will not work with artwork purchased from an unrelated company that is not an authorized Soundwave Art™ partner.
If you purchased compatible artwork directly from Soundwave Art™ or an authorized partner, added the app feature, and have completed the steps above, there may be an issue requiring further assistance.
Please use the contact button in the bottom corner of the website and include:
- Where the artwork was purchased
- Your order number, if available
- The type of artwork you are trying to scan
- A description of what happens when you attempt to scan it
I’ll be happy to help you troubleshoot the issue.