My Order Arrived Damaged, Defective, or Incorrect

If your order arrives damaged, has a defect, or differs from your approved design, please email support@soundwaveart.com as soon as possible and include:

• Your order number
• A brief description of the problem
• Clear photos showing the issue
• Photos of the shipping packaging if the item was damaged during delivery

Depending on the issue, I will repair the item or provide an identical replacement at no additional cost.

If an NFC-enabled necklace or wood artwork is not playing correctly, please contact me. I can help you troubleshoot the phone placement and scanning process to determine whether the product needs to be repaired or replaced. If you haven't done so already, you can view the walkthrough videos for scanning as well as review phone compatibility: NECKLACES | WOOD ART

For complete information about cancellations, personalized products, returns, and refunds, please review the Return and Refund Policy.