We are committed to assuring your satisfaction. It's important to note that these are custom items and refunds are only available BEFORE we begin production. If you do request a refund it is important to understand that there is a 2.9% fee which is subtracted from your return amount. This is due to the fees incurred by our credit card processor which are non-refundable.
If you need to contact us you can do so by emailing our support team: firstname.lastname@example.org
On the rare occasion that your art is damaged on arrival, we will immediately ship an identical replacement to you at no charge. Please contact our support team at email@example.com and let us know about the damage, please provide a photo of the damage as well as the packaging.
Canvas: Due to the natural material of canvas, it can slightly stretch over time. If this happens please lightly spray the back of the canvas with water and allow it to dry. This will almost always tighten the canvas. If spraying the canvas does not work, please let us know right away and we will have the issue corrected for you.
Because our rings and pendants are custom-made they are non-refundable, in the extremely rare occasion you receive a damaged item we will replace damaged jewelry with an identical replacement or repair the damaged part.
Rings: It is extremely important that you know your ring size before ordering. It’s best to have a jeweler do this for you. Our rings are comfort fit. If your ring does not fit you must contact us as quickly as possible. Our rings are not resizable so it is important that you let us know as soon as you get it, we must be notified within 60 days of receiving your ring in order for us to replace it at a discounted rate.
If you receive a ring and it does not fit properly because you selected the wrong size we can replace it as long as you notify us within 60 days of receiving it. The cost to remake the ring is 50% of the original ring.
Please take photos of damaged items upon arrival.
If there is an issue with your order, or you are not satisfied for any reason, please contact us by clicking the support button and let us know. Our goal is to provide a unique service and quality product. If you are not happy we would like to know why and like the opportunity to correct the issue.