Return Policy
Return & Refund Policy
At Soundwave Art, every order is created specifically for you. Because our products are personalized, our return and refund policy differs from that of stores selling mass-produced items.
If you ever have a question about your order, we're here to help. Please contact us at support@soundwaveart.com before requesting a chargeback or opening a dispute. In most cases, we can quickly resolve any issue.
Refunds Before Production
Orders may be canceled for a refund before production begins.
Please note that payment processing fees charged by our payment processor are non-refundable. If you cancel an order before production begins, the original payment processing fee will be deducted from your refund.
Personalized Products
Because nearly every item we create is custom-made from your recording, photo, text, or other personalization, personalized products cannot be returned or refunded once production has begun.
This includes, but is not limited to:
- Soundwave Art prints
- Wood Soundwave Art
- Personalized necklaces and jewelry
- Star Maps
- Photo Soundwave Art
- Other custom-made products
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our workshop. If your order arrives damaged or we made an error while creating it, we'll make it right.
Please email support@soundwaveart.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the product and any shipping damage
Depending on the situation, we will repair the item or send an identical replacement at no additional cost.
Canvas Care
Canvas is a natural material and may occasionally loosen slightly over time.
If this happens, lightly mist the back of the canvas with clean water and allow it to dry naturally. In most cases, the canvas will tighten as it dries.
Soundwave Jewelry
Our necklaces and other personalized jewelry are made specifically for each customer and are non-refundable once production has begun.
If your jewelry arrives damaged or defective, we will repair or replace it with an identical item at no cost.
Playable Features: If your NFC-enabled product is not functioning as intended upon arrival, please contact us before attempting any modifications. We'll troubleshoot the issue and repair or replace the item if necessary.
Ring Sizing
Our rings are custom-made and cannot be resized.
Please have your ring size professionally measured before ordering whenever possible.
If you accidentally order the wrong size, contact us within 60 days of delivery. We can remake your ring at 50% of the original purchase price.
Digital Products
Digital downloads are non-refundable.
If you purchased our playback feature and we are unable to make your artwork play as intended, we will work with you to resolve the issue. If we cannot, we'll provide an appropriate refund for the playback feature.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
Questions?
Customer satisfaction is extremely important to us.
If something isn't right with your order, please contact us before requesting a chargeback or opening a payment dispute. We take pride in our work and will always do our best to resolve any legitimate issue quickly and fairly.